Nick Young

Cloverdale, CA · 707-362-1458 ·

I am experienced in leveraging agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition.


Senior Director Of Operations

Wine Industry Network

As Senior Director of Operations, I oversee and assist with the planning and creation of all projects, events, web sites, videos and other related marketing materials for Wine Industry Network to promote membership, trade shows and other marketing outreach. I build and manage web sites and event registration systems, directly implementing and troubleshooting all IT related systems and hardware for those events. I am also responsible for the day-to-day operations of the WIN office to ensure that things run smoothly and efficiently, to the best of our abilities.

April 2011 - Present

Visitor & Information Services Director

Healdsburg Chamber of Commerce & Visitors Bureau

Managed Visitor Center Volunteers & Staff, Management & Development. Created and maintained area maps for Chamber business members, and assisted with daily chamber operations. Also maintained scheduling for monthly, semi-monthly, and annual events including trade shows and fundraising events, as well as working as a team with City of Healdsburg staff, Healdsburg PD, Healdsburg Fire, Healdsburg Parks & Rec Dept., and other core city services.

November 2005 - May 2011

Bellman -> Desk Agent -> Front OFfice Manager

Hotel Healdsburg

Hired as a Bellman / Valet. Promoted to Front Desk Agent after 1 year. Promoted to Front Office Manager after 2 years. Managed Front Office including; Staff Scheduling, Front Desk Staff, Bell Staff / Valets, Reservations, Guest Services, Concierge Services, Maintenance, Night Audit Routines, and Houskeeping Staff for daily hotel operations.

August 2001 - November 2005

CSR -> Assistant Manager II

Blockbuster Video

Hired as CSR. Promoted to AM II after 1 year. Managed daily operations, staff scheduling, retail inventory, rental inventory, and was primary rental hardware technician.

August 1998 - August 2001

Projectionist / Manager

The Raven Theatre & Film Center

Employee Scheduling, Build-Up / Break-Down of Films, Weekly/Daily Scheduling of Movie Showtimes, Equipment Inventory & Maintenance, Managed Employee Screenings, Trailer Management.

June 1996 - August 1998


Santa Rosa Junior College

Bachelor of Science
Computer Science - Web Development Track

GPA: 3.5

August 1999 - July 2001

Healdsburg High School

Graduated w/ Honors

GPA: 3.5

1995 - 1998


Programming Languages & Tools
  • Mobile-First, Responsive Design
  • Cross Browser Testing & Debugging
  • Cross Functional Teams
  • Agile Development & Scrum